Today I went through an extensive interview with the cashier. I asked him a series of questions about the Ujjivan imposed mandates, the Official Branch Contest, efficiency measures taken by the company such as window repayment extension and lower turn around time. I also asked him about success and problems from cashless loans. In addition I asked him about other processes such as going online, using cash collect for fresh disbursements, etc. The cashier, who handles all of the money, gave me better answers than the clients. His English was much stronger, and I was able to obtain in-depth information. I have finished the last of my research and I will be back at the Head Office tomorrow.
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