Day 14: Audit Department and Interview w/ Mr. Pampilly

Today I had a very important call with Mr. Martin Pampilly, the COO of the East Branch. However, during the crisis years he was head of Operations. I was going to ask him about the different efficiency measures Ujjivan took to help keep company growing and running smoothly. While many of the things he said was similar to Ms. Carol, there was one efficiency concept that really stood out to me. He said, in order to get the branches to run at optimal level, he devised a contest for these branches. The branches that met a certain criteria were given rewards and other benefits. He used this method to bring up the best in the branches, and within one year the efficiency of the branches increased 3-fold. In the afternoon, I spoke to the Head of the South Region Audit Department. I was really confused what the audit department actually did, and he explained that the audit department was like an internal checking system. He said that he put together audit teams who would go to the branches unannounced  and either do a complete audit or partial audit. The complete audit would take hours as they go through books, loans receipts, and customer queries. The partial audit only goes through certain processes, and is a much faster process. This is the desk where all my work gets done!