Today I spoke to the head of many different departments. This morning I talked to the Audit Department again. We discussed, in depth, the changes the audit department underwent. Now, it has quarterly meetings to discuss changes in the industry, yearly tests to make sure that employees are qualified to audit, and other measures to ensure maximum optimization. In addition, they covered more at the branch level, including interviewing more customers and carefully inspecting the CRS's. In the afternoon, I spoke with the Operations Department, which approves (or denies) customers’ loan applications. During the financial crisis, the operations department went more online, helping save time and money (on mailings). Finally, I spoke to the Finance and Accounts Department, which oversees the movement of cash. During the crisis, they moved to a cashless system, helping save money on processing fees while also directly depositing funds into clients' bank accounts.
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