Day 5: Staying in the Office

Today the CRS and CRM had a lot of paperwork to do, so I sat quietly as they finished it. The cashier (who manages the accounting books) explained his job to me. He manages 25+ books. Whether it's a log on where the center meetings are that day or the loan disbursements and the signing in and out of various keys, he has to manage a slew of data. Some of the books he manages include Postdated Checks, Key Location, Loan Collection, Loan Disbursement, Head Office Report, Installment Due Report, Petty Cash Report, various Receipts, etc. He went through each book in detail with me and their importance to the branch. He also has to enter these data into the computer, and he showed me the ins and outs of that as well. I also learned about the CCR (Customer Care Representative), who helps resolve client complaints. Today, the CCR also described her roles and importance to the branch. The pictures below are of the clients waiting for the CCR and the stack of accounting books.